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Show Me the Money: Revenue & the Front Office/Back Office Relationship

Wednesday, September 9, 2020   (0 Comments)
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September Midwest MGMA Webinar

Join us for a FREE member webinar on September 22, 2020!

Register Now

Learning Objectives

  1. Identify and discuss ways that revenue recovery is affected by the actions of both front office and back office personnel
  2. Share best practices surrounding:
    1. Office procedures
    2. Well-designed documents
    3. Roles and responsibilities
  3. Discuss various times at which revenue is recovered
    1. Pre-visit
    2. Point of service
    3. Post visit
    4. Bad debt
  4. Explore the consumers’ role in the care process and how that effects revenue recovery
    1. What does the consumer know?
    2. How do we educate and train the consumer?
    3. How do we treat the consumer?

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